Category: MRO
About Encompass
Backed by 65+ years of experience, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home.
We specialize in parts for Appliances, Consumer Electronics, Computers, Personal Care and other product categories in support of 200+ top manufacturer brands. Our user-friendly, mobile-responsive ecommerce site encompass.com offers access to 8+ million parts in our database, along with helpful tools and resources. We ship nationwide through distribution centers strategically located in Atlanta, GA, Las Vegas, NV and Fort Lauderdale, FL.
Encompass supports consumers and an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.
While Encompass is mainly focused on parts supply, we offer a host of other forward and reverse supply chain services. We currently manage the complete high-volume parts supply chain for numerous global manufacturer brands and warranty companies, enabling them to focus on product and business development.
Encompass also provides 3PL, call center support, depot repair and returns management support – basically any segment of the supply chain with which our clients need assistance. We are the only parts logistics company in the industry with in-house board repair and comprehensive asset recovery services, which save valuable components from the scrap process while supplementing the parts supply chain and reducing warranty costs.
Backed by 65+ years of experience, Encompass is one of the country’s largest suppliers of repair parts and accessories for products throughout the home.
We specialize in parts for Appliances, Consumer Electronics, Computers, Personal Care and other product categories in support of 200+ top manufacturer brands. Our user-friendly, mobile-responsive ecommerce site encompass.com offers access to 8+ million parts in our database, along with helpful tools and resources. We ship nationwide through distribution centers strategically located in Atlanta, GA, Las Vegas, NV and Fort Lauderdale, FL.
Encompass supports consumers and an array of B2B customers, including manufacturers, multi-family property management, warranty providers, service networks, independent dealers and retailers.
While Encompass is mainly focused on parts supply, we offer a host of other forward and reverse supply chain services. We currently manage the complete high-volume parts supply chain for numerous global manufacturer brands and warranty companies, enabling them to focus on product and business development.
Encompass also provides 3PL, call center support, depot repair and returns management support – basically any segment of the supply chain with which our clients need assistance. We are the only parts logistics company in the industry with in-house board repair and comprehensive asset recovery services, which save valuable components from the scrap process while supplementing the parts supply chain and reducing warranty costs.
Encompass Core Business
Encompass’ core competency is Simply Parts. We don’t design or manufacturer goods. All our solutions revolve around parts in some way and have for 65+ years.
We carry warranty and non-warranty parts for top brands, including Whirlpool, Samsung and LG, along with 200+ other world-leading manufacturers in numerous diverse product categories.
Our comprehensive ecommerce site encompass.com features a wealth of information, such as easy parts search, exploded views, 360o photos, how to videos, service manuals and more. In addition to encompass.com, we offer clients IT integration to our system via FTP, EDI and SOAP for real-time parts availability, pricing and procurement.
With East and West Coast distribution facilities, Encompass reaches about 90% of the country via economical next day or 2-day ground transportation. Will call/counter pick up is also available at each facility for customer convenience.
Encompass holds an A+ rating from the Better Business Bureau due in part to our consistent willingness to work with our customers to resolve any issues they may encounter. We staff a ~50-person highly-trained, multi-lingual (Spanish and French) Call Center and online chat service to support customers with order placement, general inquiries, returns, warranty validation and more.
Encompass’ core competency is Simply Parts. We don’t design or manufacturer goods. All our solutions revolve around parts in some way and have for 65+ years.
We carry warranty and non-warranty parts for top brands, including Whirlpool, Samsung and LG, along with 200+ other world-leading manufacturers in numerous diverse product categories.
Our comprehensive ecommerce site encompass.com features a wealth of information, such as easy parts search, exploded views, 360o photos, how to videos, service manuals and more. In addition to encompass.com, we offer clients IT integration to our system via FTP, EDI and SOAP for real-time parts availability, pricing and procurement.
With East and West Coast distribution facilities, Encompass reaches about 90% of the country via economical next day or 2-day ground transportation. Will call/counter pick up is also available at each facility for customer convenience.
Encompass holds an A+ rating from the Better Business Bureau due in part to our consistent willingness to work with our customers to resolve any issues they may encounter. We staff a ~50-person highly-trained, multi-lingual (Spanish and French) Call Center and online chat service to support customers with order placement, general inquiries, returns, warranty validation and more.
Why Encompass?
Parts Experience – Encompass was formed in 1953, and our leadership team has decades of parts distribution expertise. We rely on this deep knowledge to employ best practices for our customers throughout our organization from the call center to the warehouse.
Parts Purchasing – Our seasoned Purchasing team is adept at leveraging global sources to procure even the hardest-to-find parts to enable more repairs. The team uses proprietary algorithms to optimize parts availability and meet demand.
Technology – IT integration is the backbone of our business model and sets us apart from most competitors. We accommodate multiple interfaces to provide real-time, dynamic program data access to our clients. We also track any performance metrics requested by clients to deliver full customized reporting, providing clients full visibility to program activity and other key information.
Parts Experience – Encompass was formed in 1953, and our leadership team has decades of parts distribution expertise. We rely on this deep knowledge to employ best practices for our customers throughout our organization from the call center to the warehouse.
Parts Purchasing – Our seasoned Purchasing team is adept at leveraging global sources to procure even the hardest-to-find parts to enable more repairs. The team uses proprietary algorithms to optimize parts availability and meet demand.
Technology – IT integration is the backbone of our business model and sets us apart from most competitors. We accommodate multiple interfaces to provide real-time, dynamic program data access to our clients. We also track any performance metrics requested by clients to deliver full customized reporting, providing clients full visibility to program activity and other key information.
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| About Encompass |
Encompass Website
Website: solutions.encompass.com
For more information on how to work with Encompass, please contact advantage@coupa.com.
Website: solutions.encompass.com
For more information on how to work with Encompass, please contact advantage@coupa.com.